F.A.Q.

What countries do you deliver to and how long does the shipping take?

We sell and deliver our video surveillance equipment only within the European Union. We send every package with GLS express service, and the delivery usually takes from 3 to 10 business days.

How do I choose a suitable video surveillance system for my house?

On VideoSurveillanceExpert.com you will find complete video surveillance sets including every necessary component. Choose the most suitable for you Here. You can also assemble the system on your own ordering cameras, a recorder and accessories separately using our Search helper. Otherwise, Contact our technical specialist to get a qualified assistance and advice.

How long a DVR can record video?

It depends mostly on resolution rate of your DVR and on the capacity of a hard disk. For example, a 1TB hard disk will give you about a month of the video in HD. After that, the hard disk gets rewritten.

What camera type do I choose?

We offer you bullet, dome, IR, IP, rotating, fake and hidden camera types. Each type has a series of advantages that will be of great use for you. Use our Search helper that will show all the cameras that correspond to your needs.

How do I control the system from remote location?

For getting remote access to the system connect your DVR to the network with an IP address. Having established the connection, you can watch the cameras from any remote location. Pay attention that such access to the system implies Internet connection.

What is a camera LUX rating?

LUX is the measurement that indicates sensitivity of a camera to light. This rating is used as a standard parameter of the intensity of illumination over the given area The important thing to remember is the lower the lux level, the better the camera's ability to work in low-light conditions.

What guarantees do you offer to a client?

Every our product is sold with a 1-year warranty. We also offer you free consultation and assistance of our technical specialists any time you need it. Besides, if you change your mind, you can return the package. Read in details about it in our Privacy and Return Policy.

What payment methods do you accept?

You are free to choose the most convenient method for you – using your credit card (PayPal) or via a bank transfer. For more options Contact Us.