Privacy and Return Policy
The items and service at the website are granted by Batnik Limited Company with the headquarters in Cyprus, 69 Arch. Makariou III Ave. TLAIS TOWER, office 301, 1070 Nicosia.
We have a right to collect information about a client only from your permission. All the information is used exclusively for internal purposes. The fact of your placing an order permits us to collect your data. We NEVER pass or sold the information to third parties. Detailed explanation is stated below.
Personally Identifiable Information
These data are used for identifying you personally. Every client on a voluntary basis provides us with this information that includes your name, username, billing and shipping addresses, e-mail and payment data. We get this information when you start an account, proceed with an order and send us a feedback. These data are necessary only for internal use - fulfilling your order – and is never passed to third parties.
Non-personally Identifiable Information
This type of the information that implies statistical data won’t identify you personally. It includes the information about pages of our website that you have visited, the way you have found our webpage, your IP address, search words and phrases and other non-personal statistical information. We manually analyze and use this information for improving our website. It is used only by our team and is never passed to third parties.
Videosurveillanceexpert.com doesn’t make any implied or express warranty, endorsements or representations with respect to our website, any products, materials, service or information available from this website or other websites mentioned here. This website is not responsible by law for any cost or damage directly or indirectly caused by such transaction. Besides, the website has no guarantee to be error-free and uninterrupted or that the defects noticed will be eliminated.
We have a right to disclosure all the information provided by our clients in case we are obliged to do so by any legal proceedings. We can also disclosure your personally identifiable data in case we need to protect our rights or so as to obey the law.
If we doubt your shipping address, we have a right to send you an email with the purpose of address verification. In this case we will proceed with your order as soon as we get update from you. In all non-standard situations we keep in touch with you and you can always contact us for more details.
We guarantee top quality of every device we offer on the website. And we do care about our customers to be satisfied. That’s why in case you don’t like anything about the received product, you are free to exchange or return the order. Returning the package you get a refund excluding 20% of the product’s sum, which is a restocking fee cost.
If you want to exchange or return the order, make sure that the item is in excellent condition, can be sent back in its original package, with all the components included within 14 days. Only in case you follow all the conditions, we can make you a refund. Please, also pay attention to the fact that, returning a package, a customer is responsible for paying all shipping costs. The refund is realized only after our specialists check the returned item.
If the device you have received is defected or damaged, we will replace it for free. As soon as we receive the package back and check it, we undertake it to replace the item for free as soon as it’s available. Each our product features a 1-year warranty. Every order is fulfilled within 2-3 weeks.